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A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
Template for policy and/or procedure This template can be helpful when putting into writing your organization’s current practices, policies, and/or procedures; it may make quick work of getting things formatted in a way that is cohesive and more sustainably managed. Important items to note... Continue Reading
The contact center industry, however, is evolving. More people are seeking and, in some cases, demanding self-service options. Continue Reading
Meet The Representatives! We are thrilled to announce the formation of the State Advisory Committee (SAC), an exciting new initiative designed to elevate the work of Inform USA member organizations across the United States. In addition to providing support, guidance, and feedback to the Inform USA... Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
General Disaster/Emergency MOU/Mutual Aid Agreement This is a well-thought out and comprehensive MOU with other I&R's for the provision of service delivery during times of disaster. This is a useful guide and template that other I&R's can refer to and modify for their own purposes. It... Continue Reading
This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading
"Memorandum of Understanding MOU's with Expiration Date" This is a very simple Cooperative Agreements document that tracks current partnerships, the date the agreement was signed, terms of the agreement and date of expiration. Courtesy of 2-1-1 Texas Permian Basin - Permian Basin Workforce... Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Announcing Inform USA Certification Prep Cohorts! Continue Reading
Inform USA is excited to now offer Call Evaluations! Do you wish you had a way to enhance your contact centers' service delivery? Now you can through our call evaluation which can help Ensure compliance with Standards Provide Quantitative and qualitative scoring Identify training... Continue Reading
In response to President Trump's recent Executive Orders, we recognize the critical role that non-profit organizations and the Information and Referral (I&R) sector play in supporting individuals and communities across the country. To assist those who may be impacted, the following is a list... Continue Reading
