Inform USA Standards - Version 10.0
An updated version of the Standards for Information and Referral has been released! Continue Reading
Date posted07/25/2024
Inform USA Blog
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Contact Handling - Information Gathering, from 211 Missouri and Southwest Illinois
Contact Handling - Information Gathering In addition to identifying the information collected from inquirers and how it is used, the policy conveys how collecting the information can build a connection with the inquirer and to fully understand and be able to address the inquirer’s needs. ... Continue Reading
Date posted07/25/2024
Coaching Micro-Certification - July 2024
This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading
Date posted07/19/2024
Save $250 in Honor of 25 years of Inform USA Accreditation
This year, the Inform USA Accreditation program is celebrating it's 25th anniversary! In honor of that, we would love to have new people join the ranks of their peers and elevate their I&R by pursing Accreditation. For any brand-new accreditation application use the code "NEWAPP250" to receive... Continue Reading
Postedby Jennifer Abels
Date posted07/16/2024
The Risks of AI in I&R: Part 1
In May, I presented a session on the Risks of AI in I&R at the 2024 Inform USA Grand Gathering in Grand Rapids Michigan – it was probably my most popular session in 10 years of these conferences. So I'll recap a summary here in a series of posts. Continue Reading
Postedby Greg Bloom
Date posted07/2/2024
Crisis Training Syllabus and Crisis Training Manual, courtesy of 211 - Distress Centre Calgary
Crisis Training Syllabus and Crisis Training Manual The Crisis Intervention module is part of the Crisis Line Responder training that all front-line staff (including CRS) go through when they are hired at the Distress Centre. Crisis Line Responder training occurs both in-person and virtually,... Continue Reading
Date posted06/25/2024
Roberts Model - Tool for Crisis Calls, courtesy of 211 - Distress Centre Calgary
Roberts Model - Tool for Crisis Calls Roberts Model of Crisis Intervention training could greatly enhance the skill level and reduce the fallout for a CRS handling difficult, demanding, & hysterical callers. Courtesy of 211 - Distress Centre Calgary Continue Reading
Date posted06/25/2024
2024 Inform USA Award Recipients
Here are our 2024 Inform USA award Winners! Continue Reading
Date posted06/18/2024
Member Comment Phase - Standards 10.0
The next version of the Inform USA Standards for Professional Information and Referral is now in the "Member Comment Phase". Continue Reading
Date posted06/18/2024
Inform USA Committee/Commission FAQ
Learn more about the different Inform USA Committees and Commissions and how you can get involved. Continue Reading
Postedby Sarah Pottelberg
Date posted05/14/2024
Frequent Caller Case Review Team Meetings, courtesy of 211 Crisis Hotline - Pathways of Central Ohio
Frequent Caller Case Review Team Meetings, courtesy of 211 Crisis Hotline - Pathways of Central Ohio
Frequent Caller Case Review Team Meetings Each month, 211/988 Crisis Hotline, (a.k.a., 211 Pathways), pulls a list of callers who have called at least 10 times in the previous month. Prior to the meeting, the list is sent out and staff vote on who they would like to discuss during the case... Continue Reading
Date posted04/18/2024
Coaching Micro-Certification - February 2024
This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading
Date posted02/23/2024