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In response to President Trump's recent Executive Orders, we recognize the critical role that non-profit organizations and the Information and Referral (I&R) sector play in supporting individuals and communities across the country. To assist those who may be impacted, the following is a list... Continue Reading
"2023 Internal Management Report" One example of an outreach report for an I&R, this is a very thorough and compelling report that was mailed out to all Dane County households. Courtesy of United Way 211 - United Way of Dane County Continue Reading
"211 Service Area Report with Dane Dane Data 2023" This report lists all of their 211 activities for 2023. In accreditation, this is referred to as an I&R Activity Report. Courtesy of United Way 211 - United Way of Dane County Continue Reading
"2023 Follow-up and Quality Assurance Report 2023" The Follow-Up and Quality Assurance Survey and Report is well organized, easy-to-follow and addresses all of the major components. Courtesy of United Way 211 - United Way of Dane County Continue Reading
As an I&R professional, you play a critical role in supporting communities during disasters like the current fires in LA. But in times of crisis, prioritizing your well-being is crucial, especially when experiencing a disaster. Neglecting self-care can lead to burnout, making it harder to... Continue Reading
Networker Badges are virtual icons awarded to members who actively contribute in our networker group. Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading
Each month we announce those who received a certification or recertification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Written by Jennifer Abels, Accreditation Director Sometimes, when people think about the word “accreditation”, they have feelings of nervousness, or perhaps intimidation (based on a fear of getting caught doing something wrong). While I understand those feelings (because I once had... Continue Reading
Training Evaluation Form Trainer Evaluation Form The open-ended questions on both evaluations allow the trainee to converse about what was helpful, any areas that caused confusion, things they would like more training on, or things that could improve the existing training. Courtesy of 211... Continue Reading
Follow-up Report A good example of tracking follow-ups by problem and by the percentage of needs met within these categories. In addition, the total number of follow-ups is impressive. Courtesy of 211 Maryland at United Way of Central Maryland. Continue Reading
