The Information & Referral Job Board
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Resource and Volunteer Center Coordinator (Kalamazoo, MI)
Gryphon Place
posted 10/28/24
The Resource and Volunteer Center Coordinator ensures the accuracy and completeness of
the 2-1-1 database and the Volunteer Center database. The coordinator assists employees
and the public in accessing the information contained in both databases effectively.
Job Description
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2-1-1 Manager (WFH Flexible, Kalamazoo, MI)
Gryphon Place
posted 10/28/24
The 2-1-1 Manager is responsible for providing supervision and leadership to the Contact
Center and 211 Community Resource Staff. Supervision and oversight include contact
center call/contact lines, service delivery, quality assurance, coaching, development, and
training of staff members. The manager is responsible for connecting and collaborating
within the whole contact center, community partners, and the Michigan 2-1-1 network.
Job Description
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I&A/Adm. Assistant (In-Person, Council Bluffs, IA)
Connections Area Agency on Aging
posted 10/11/24
As part of a team, the I&A Adm. Assistant provides outstanding customer service, information and
assistance. Primary responsibility is to answer calls to the agency or respond to walk-in consumers, providing prompt and courteous service to seniors, caregivers and service providers. Provides clerical support for the Consumer Service Department. As part of a team, the employee in this position is responsible for providing administrative and clerical services to ensure effective and efficient agency operations. Please send resume and application to: afrady@connectionsaaa.org
Job Description
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Associate (Contractor-Remote)
DGI Associates
posted 9/17/24
Seeking self-motivated remote Associates responsible for conducting annual verifications and updates to ensure information and services are accurately listed within a specified service directory. Key duties include researching new and existing organizations, programs, and services; applying approved taxonomy; and translating detailed program information according to established guidelines and standards.
Executive Director (In-Person Delaware, Ohio)
HelpLine of Delaware & Morrow Counties
posted 8/26/24
Seeking a visionary Executive Director with a proven track record of enhancing organizational visibility, securing diverse funding, and leading a large, cross-functional team. The incoming leader will work closely with a dedicated Board and experienced staff committed to the organization's mission. To apply, please submit a resume and formal cover letter in PDF format to the Benefactor Group Recruitment Team at HR@benefactorgroup.com.
Information & Referral Specialist (Full-time/Hybrid, IL)
Dupage County, Illinois
posted 8/19/24
This position supports the department's call center by responding to requests for assistance, giving referrals and determining needs. Assists with outreach events, responds to walk-in clients, and completes data entry into various systems to track calls and demographics.
Director of Training (Full-time/Remote, FL)
211 Broward, Florida
posted 6/4/24
Seeking an enthusiastic Director of Training who will be responsible for designing and implementing organizational training and development strategies to prepare newly hired employees, enhance the skills and competencies of existing employees, communicate employee values, and foster a team-oriented culture. This position will also facilitate strategic community partnerships, conduct fee-based external training, and evaluate learning programs' effectiveness to ensure desired results.
First Responder Peer Specialist (Full-time/Remote, FL)
211 Broward, Florida
posted 6/4/24
Seeking motivated, compassionate, goal-oriented, and technologically savvy individuals to join our team as First Responder Peer Specialists. You will be responsible for providing peer support services, information and referral, over-the-phone care coordination, active listening, and suicide/crisis intervention to participants. Drawing upon your shared or similar work experiences will assist you in establishing rapport with first responders assigned to you for care coordination.
Helpline Counselor (Full-time/Remote, FL)
211 Broward, Florida
posted 6/4/24
Seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
Community Services Response Center Director (Full-time/Birmingham, AL)
United Way of Central Alabama, Inc.
posted 5/10/24
The CSRC Director oversees the accessibility and accuracy of Information & Referral (2-1-1) services statewide. Their responsibilities include ensuring that the United Way of Central Alabama (UWCA) attains and maintains Inform USA Accreditation. Additionally, the director develops and maintains a continuum of referral resources, with documented follow-up to assess the efficacy of the service system in the UWCA catchment area. This information informs UWCA impact funding strategies. Apply using button below or e-mail resume to resumes@usca.org. Please include Cl 510 job number in subject line.
Project Manager, Business Systems (Full-time/Remote)
Eden I & R, Inc.
posted 5/3/24
The Project Manager, Business Systems (PM) will lead strategic, creative, and
innovative system enhancements to support the mission of linking people and resources. Operating
within a framework of connection, relationship building, growth, and continuous improvement, the PM
will understand the technical aspects of each system as well as the usage and practical process
requirements. The PM will identify risks, manage project schedules, and communicate clearly across the
organization, while understanding the impact of the systems and processes. The PM is responsible for
maintaining systems required for agency programmatic activities as well as assessing and implementing
new technologies. The PM will leverage a combination of technical knowledge, organizational skills,
prioritization, relationship, and communication skills, the ability to design and execute processes, as well
as collaborate with (and train) cross-functional teams. The PM is also the liaison for technology vendors
and database partners. The PM is a member of the IT/Data team and reports to the Deputy Director.
Part-Time Resource Database Specialist (Hybrid/Detroit, MI)
Detroit Area Agency on Aging, Michigan
posted 4/11/24
The Resource Database Specialist will develop and maintain relationships with local and regional human service programs and community groups that assist all populations, with an emphasis on, but not limited to, health and disability-related resources in region 1-A, Detroit, Michigan. Ongoing outreach will be conducted with service providers to assist in creating, updating, and submitting their program and service information to maintain resource data files used by I&A (Information & Assistance) Community Resource Specialists within the WellSky database. This is a full-time regular, non-exempt position.
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