Call Evaluations

Do you wish you had a way to enhance your contact centers' service delivery? 

Now you can through our call evaluation which can help: 

• Ensure compliance with Standards

• Provide quantitative and qualitative scoring

• Identify training needs

• Help set performance benchmarks

• Improve customer experience

• Raise specialists' performance

• Gain actionable insights from industry experts

Call handling is the heart of what we do as information and referral/assessment organizations. However, sometimes organizations do not have the internal capacity to monitor the quality / performance. 

Call Evaluation Process: 

• Necessary details are gathered about your service and given to our 3rd party contractor.
• 10 anonymous calls are placed to your organization; calls can be live-answered, or services provided via a call back after leaving a message. 
• Those calls are scored our contractor using the “Call Monitoring Feedback Form”.
• Then, an industry expert from Inform USA verifies the scoring using the “Inform USA_CallCalibration Scale”, and creates a report containing strengths, and suggestions for improvement. 

Typically, the process takes about 2 months from start to finish. 

Product Pricing: 

• $849 for members 

• $995 for non-members 

Click here to order your Call Evaluation today!