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Big changes bring questions and we have answers! Read the FAQs regarding the change from AIRS to Inform USA and associated technology changes. Continue Reading
We've recently updated our mailing, phone, and email addresses. Continue Reading
A quick list of some of our frequently asked questions. Continue Reading
Examinations are based on the following materials together with actual I&R experience. An experienced Information and Referral professional should be able to perform well without additional studying; however, coverage of this material, together with professional experience is an effective way... Continue Reading
An Inform USA Certification lasts for two years from the time you pass the examination. You must apply for re-certification before the end of that two-year period. You do not need to retake the exam to be recertified, but you must submit documentation for at least 10 hours of I&R... Continue Reading
The Alliance of Information & Referral Systems (AIRS) has rebranded to Inform USA! Learn more about this exciting change. Continue Reading
Verification Tracking Simplified (for resource database) A step by step process explaining how this organization tackles updating their resources, includes a process for coding the resources after the initial attempt is sent. Courtesy of United Way of the Midlands Continue Reading
On-boarding Training This powerpoint outlines the points covered in this organization's onboarding training including but not limited to; training methodologies, training ambassadors, technology, training syllabus, etc. Courtesy of 211 - United Way of Connecticut Continue Reading
211 Listing Policy Check out this “listing policy” that really reflects the local service and area. Courtesy of Canadian Mental Health Association - Edmonton Region Continue Reading
Teams Schedule This document shows a commitment to building a process and documentation to ensure quality service delivery for emerging work. Courtesy of the Canadian Mental Health Association Continue Reading
Evaluation Tool for an I&R Specialist This tool has various components to help assess the readiness of a call taker including; a pre-training self-assessment, selecting the correct call type, choosing proper taxonomy, name that presenting need, searching for local programs, etc.... Continue Reading
Evaluation Tool This Evaluation Tool Document, used to measure the level of competency for Community Resource Specialists and Data Curators is well done. Courtesy of 211 Texas A Call for Help - United Way of Abilene Continue Reading
