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Evaluation Tool for an I&R Specialist, courtesy of United Way of Abilene

September 26, 2022

in Promising Practices, Org Effectiveness,

Evaluation Tool for an I&R Specialist

This tool has various components to help assess the readiness of a call taker including; a pre-training self-assessment, selecting the correct call type, choosing proper taxonomy, name that presenting need, searching for local programs, etc.

Courtesy of United Way of Abilene

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