Promising Practice: Expected Training Outcomes for CRS This document provides clear expectations and examples of what CRS's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022... Continue Reading
Promising Practice: Resource Database TOC Learning Outcomes This document provides clear expectations and examples of what CRS-DC's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on... Continue Reading
Promising Practice: Database Audit Form This database audit form is very comprehensive; an excellent objective tool for auditing the work of database curators. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022 accreditation manual/criteria when... Continue Reading
Promising Practices: Day by Day Training Agenda Database This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
Promising Practice: Day by Day Training Agenda Specialist This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
Promising Practice: 211 Community Outreach Process This is an example of a post-event report that includes local event overview info, key metrics, evaluation and recommendations for the following year. Courtesy of 211 - PATH Inc. This organization was on the 2022 accreditation manual/criteria... Continue Reading
Promising Practice: Resource Specialist Interview Questions The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information... Continue Reading
Promising Practice: Interview Questions for Managers The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information Services This... Continue Reading
Promising Practice: Interview Questions for Service Navigators The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information... Continue Reading
Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
Promising Practice: Standard Operating Procedure regarding Community Engagement Describes the regular routines, used by Indiana 211, to ensure they are meeting their individual and team goals related to spreading public awareness about Indiana 211 and seeking new resources in identified target... Continue Reading
Promising Practice: Target Community Guide This document describes how Indiana 211 uses data on resource referrals and unmet needs to identify target communities for seeking new resources, as well as call data to identify target communities for public awareness (see Standard 24.1 for more... Continue Reading
