Roberts Model - Tool for Crisis Calls, courtesy of 211 - Distress Centre Calgary

Date postedJune 25, 2024
Promising Practices, Service Delivery ,

Roberts Model - Tool for Crisis Calls

  • Roberts Model of Crisis Intervention training could greatly enhance the skill level and reduce the fallout for a CRS handling difficult, demanding, & hysterical callers. 

Courtesy of 211 - Distress Centre Calgary
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