2024 Community Resource Specialist Training Manual
Training Manuals
One of the centerpieces of Inform USA training, the Community Resource Specialist Manual (Volume 2) delves deep into the concepts behind the specialist/inquirer relationship during an information and referral contact. This volume exposes the specialist to multiple populations who may contact the service and the basics of call center management for managers to decide how the service may operate.
The Inform USA I&R Training Manual is a foundation for the art and practice of Information and Referral. It is primarily designed for new staff and as an integral part of Community Resource Specialists' initial orientation and/or training programs. Volume Two of Three covers those who provide assessment, navigation, and referral services to clients and those who curate resource databases.
