2024 Information & Referral Onboarding Manual
Training Manuals
The Inform USA I&R Training Manual is a foundation for the art and practice of Information and Referral. It is primarily designed for new staff and as an integral part of the initial orientation and/or training programs of Community Resource Specialists – including those who provide assessment, navigation and referral services to clients, and those who curate resource databases.
It is also intended as a reference tool, refresher and discussion launcher for more experienced staff. This is especially relevant for I&R practitioners who are preparing to obtain their Inform USA Certification as either a Community Resource Specialist (CRS), a Community Resource Specialist – Aging/Disabilities (CRS-A/D) or a Community Resource Specialist – Database Curator (CRS-DC), and who want to re-acquaint themselves with some aspects of the language/structure of I&R that they might encounter in an Inform USA Certification examination.
