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Work from Home Playbook (for hybrid or virtual work), courtesy of 211 Southwest Region, Windsor

Date postedAugust 21, 2023
in Promising Practices, Org Effectiveness,

Work from Home Playbook (for hybrid or virtual work) 

  • The purpose of this Playbook is to explain the various protocols and best practices involved with working from home and provide the necessary tools to ensure Customer Contact Representatives (CCRs) are trained consistently.

Courtesy of 211 Southwest Ontario

10 Budget Tips & Tricks for Year-EndDate postedAugust 21, 2023 2023 AIRS Award RecipientsDate postedAugust 28, 2023
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Most Recent Posts

  • Expected Training Outcomes for CRS courtesy of 211 Contact Center Date postedJune 24, 2025Posted
  • Resource Database TOC Learning Outcomes courtesy of 211 Contact Center Date postedJune 24, 2025Posted
  • Database Audit Form courtesy of 211 Contact Center - United Way of Greater Atlanta Date postedJune 24, 2025Posted
  • 211 and TogetherNow’s MyWayFinder partnership courtesy of 211/LIFE LINE Date postedJune 20, 2025Posted
  • Community Connections Desk (CCD) courtesy of 211 / LIFE LINE - Goodwill of the Finger Lakes Date postedJune 20, 2025Posted

Formerly the Alliance of Information & Referral Systems (AIRS)

In 2023, after fifty years of serving the sector as the Alliance of Information & Referral Systems (AIRS), we have rebranded the organization as Inform USA to better reflect our commitment to our mission and members. 

4800 Hampden Lane STE 200
Bethesda, Maryland 20814
United States

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240.744.4742

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